1. Q: Do you accept OEM service?

      A: Yes, Top-willing supply OEM service: Customized size monitor, customized package, customized manual.


      2. Q: What is the delivery time for OEM/ODM order?

      A: 9-15 working days after all order details confirmed.


      3. Q: How could I get samples?

      A: Due to most of our products are high value products, free samples is not available in Top-willing. If you need to order sample for checking-up, we’d like to ask you to pay for the samples and shipping fee, and the samples will be sent to you after receipt of payment.


      4. Q: What kind of shipping way?

      A: DHL/FedEx/UPS/EMS is accepted. It is better that if you have your own freight agency.


      5. Q: What’s your usual payment terms for order?

      A: T/T, Bank transfer, West Union, Money Gram, Paypal etc.